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Live Operator Service

Live Operator is a service to easily establish your business presence effectively in a country.

What is Live Operator Service?

Clients who call your business phone will be able to talk to a live operator who will answer calls as a representative of your company. For instance, an operator would answer a call along the lines of:

"This is xxxx Limited (your company name), thank you for calling..."
or
"This is the customer service of xxxx, Inc (your company name), how may I help you?"

Live operators are at hand to accept phone calls during business hours. Your messages will be forwarded securely to you by any means you prefer.

The advantage to this service is that your business presence is established without needing to build an actual office or hiring customer service staff.

The Live Operator Service is provided by English-speaking customer service representatives from Singapore and Malaysia. It is offered to our clients worldwide.

Dedicated Telephone Number

Upon order, a dedicated telephone number will be issued to your company. This number shall be used to footer-top with your client.
This number may be used as the business number indicated on your website or calling card.

 
Price per Year:
 999.00 EUR(minimum) 
                        Type of account:

Live Operators

Our services do not make use of automated machines to receive messages. Operators are available to interact with your clients and handle conversations with professional skill.

Not only will it make a good impression on your clients, this service maintains your anonymity and your security.

Efficient Relay of Messages

Messages from clients will immediately be forwarded to you securely by email or other means you prefer.

Note that all information and conversations will be held in English.

Corporate and Personal Use

The Live Operator Service is dedicated to enhancing your business activities and can be involved in your actual business process.

Personal use of the Live Operator Service is also allowed -- however, business activities cannot be done under your personal account, unlike a corporate account.

Working Hours

Operators are available in the working hours of Singapore/Malaysia. Live Operators are available from Monday to Friday, from 10 am to 6 pm. Weekends and public holidays are considered off-days for operators.

It is your obligation to note local holidays to ensure that your clients will not be inconvenienced.

Your Welcome Message

You may instruct our operators to relay a specific welcome message to your clients when they receive calls. Some examples are:

"This is xxxx Limited (your company name), thank you for calling..."
"This is the customer service of xxxx Corporation (your company name), how may I help you?"
"Thank you for calling xxxx Inc (your company name)..."
etc...

Note that only English can be used for this service.

English

The language to be used by the Live Operator is English, as will be the language of your messages.
The operators will also need to be trained by your company so that they are familiar with your business activities and products.

Summary of Business Activities

Our Live Operators need to be informed of the basics of your company so that they can handle client conversations efficiently and effectively. Some of the information needed include the following:

Company Live Operators:

Company name.
Country.
CEO.
Person-in-charge.
Basic details of goods and services.
Message forwarding details.

Individual Live Operators:

Your name and address.
Purpose of using a Live Operator.
Message forwarding details.

Your cooperation will greatly impact the quality of service an operator can give to your client.

Your Business Address and Live Operator

The Live Operator Service is dedicated to providing your company a strong local presence and security. This means that your business address is never divulged and will only be made known at your discretion. Oobac provides companies with localized business addresses required in some countries to incorporate companies. You can choose among 14 cities worldwide. For further details, go to the following link:

Business Address

Real office can be set up by the following link:

Business Center (KL)

Fees

The basic fee for this service is 999 EUR per year, inclusive of your dedicated phone number. 50 calls per month (or 600 per year) are free of charge.
Companies receiving more than 50 calls a month would be required to pay for additional charges, detailed below:

Monthly call	Additional fee (per month)
50 to 100	EUR 50
100 to 200	EUR 100
200 to 500	EUR 200
500 to 1000	EUR 400
1000 to 2000	EUR 600
2000 to 3000	EUR 800
more than 2000	negotiable

Required Documents:

Company Live Operators
Copy of Company Documents.
Passport copy/proof of address of shareholders and directors.
Business plan.
Proof of Address of Company (in the case of existing company, within 3 months) Individual Live Operators:
Passport copy
Proof of Address (within 3 months)
Purpose of using a this service.

Disclaimer

Kuala Lumpur Business Center service is provided for handling your business. All illegal and gray purpose can´t be accepted. This service is also not to be used in reseller or re-rent activities.

Illegal activities would result to an immediate termination. These activities include:

Fraud.
Unlicensed trust, bank, insurance, and fund activities.
Using personal information to conduct business.
Use of the service in public advertisements.
Unlicensed use of the service.
Using Live Operator´s name without permission.
Use of the service to handle illegal or suspicious activities.
Use of the service to conduct resale activities.
Resale of the Live Operator service.
Direct telephone sale activities.
Use of the service to conduct illegal offshore activities.
All activity against our reputation and profit.

** Please note: **
It is Oobac´s policy to support companies who seek business profits through legal means. We maintain the authority to terminate our relationship with a company which resorts to illegal activities to achieve its goals.

                
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